Restore Your Subscription (or previously purchased issues) on Another iPad or iPhone

In order to view your magazine subscription or previously purchased issues on your another device:

• Make sure you are logged in with the same Apple ID that you used to sign up to a subscription or purchase magazine issues with
• Launch the Magazine App
• Click on the Yellow Subscribe Button, and click Restore All Purchases
• Your previously purchased issues should now be available on the new device

If you do not see your purchased issues on the new device after following the steps above, this could be due to a connection error between your iPad and the Apple Servers:

• Tap the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the iPad. Press and hold on top of the magazine and swipe upwards to fully close the magazine
• Re-launch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and you should see a grey Restore button.
• You can tap on the restore button to re-download all previously purchased magazine issues

If this does not solve your problem please contact us.

View Your Magazine Subscription Information

To view your magazine subscription information:

• Click on the Settings App
• Click iTunes & App Store
• Tap on account
• View Apple ID
• Subscriptions Manage
• Tap on the Photography Masterclass subscription
• You will see the current subscription status and available options

Further information can be found on the Apple Support page: Purchasing and managing auto-renewing subscriptions.

Enable Push Notifications

To enable push notifications, go the Notification Centre in the Settings App on your iPad/iPhone and then enable alerts and notifications for the magazine.

Next fully close the app (by double clicking the home button and swiping upwards on the magazine cover) and then reopen the app.

You will notice that when you now click on the ‘settings’ link on the home screen, your device token will have changed and will be one we are now able to send push notifications to.

Connection Errors

From time to time connection errors between the iPad and the Apple servers can cause problems such as magazine issues not downloading fully. or not downloading at all. This is usually solved by fully exiting and re-starting the magazine by doing the following:

• Tap the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the iPad. Press and hold on top of the magazine, swipe upwards to fully close the magazine
• Re-launch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show.
• The page should be updated and if you are a subscriber you should see a grey Restore button.
• You can tap on the restore button to re-download all previously purchased magazine issues. If you are not a current subscriber (or still see the yellow subscribe button) then you can access the restore button, by tapping the Subscribe button and clicking on Restore All Purchases to re-download all previously purchased magazine issues.

If this does not solve your problem please contact us.

Connection Errors

From time to time connection errors between the iPad and the Apple servers can cause problems such as magazine issues not downloading fully. or not downloading at all. This is usually solved by fully exiting and re-starting the magazine by doing the following:

• Tap the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the iPad. Press and hold on top of the magazine, swipe upwards to fully close the magazine
• Re-launch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show.
• The page should be updated and if you are a subscriber you should see a grey Restore button.
• You can tap on the restore button to re-download all previously purchased magazine issues. If you are not a current subscriber (or still see the yellow subscribe button) then you can access the restore button, by tapping the Subscribe button and clicking on Restore All Purchases to re-download all previously purchased magazine issues.

If this does not solve your problem please contact us.

The App Appears To Be Crashing

Our App has been battle tested and in most cases the issue is normally on the specific device.

The first thing you need to do is follow all of the Apple guidelines here:

http://support.apple.com/kb/ts1702

If this does not solve your problem please contact us.

How To Unsubscribe

Cancelling the automatic renewal of your subscription is an Apple iPad process and can be done through the settings app on your iPad, by following the steps below:

• Tap on Settings App
• Scroll and Tap on iTunes and App Store
• Tap on your Apple ID; then Tap on View Apple ID; Enter your Password,
• Scroll Down and Tap on ‘Manage’ in the Subscriptions Section. You will see your Magazine subscriptions
• Tap on the one you want to cancel. Your Current Subscription details will be shown
• Turn auto-renewal to OFF

Further information can be found on the Apple Support page: Purchasing and managing auto-renewing subscriptions.